Frequently Asked Questions

Shipping & Delivery

How fast is shipping?

Standard shipping takes 1 - 3 business days. Express shipping offers next-day delivery.

International shipping varies by destination, typically taking 7-14 business days.

Custom pieces have longer production times based on type, size, and quantity. For example, a custom lettered card takes an additional 1-3 days, while a custom painting on a wood slice may take up to 2-3 weeks, depending on size.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Contact us to initiate a return request.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Can I modify my order after placing it?

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

Packaging

How will you make sure that my order arrives safely?

We are committed to ensuring that your order arrives in excellent condition, although we cannot guarantee it will remain exactly as packaged. Rest assured, all parcels are packed with the utmost care. Small items such as cards, gift tags, stickers, and wood slice decorations will be securely placed in padded envelopes, while larger items will be packaged robustly to guarantee safe transit.

Cards

Are the cards blank inside?

Yes, they are, so you can write your message inside.  

Does my card come with an envelope?

Absolutely! 

Each card comes with a corresponding envelope and a clear plastic pocket to protect it while posting.

Materials and Sustainability

Are your products environmentally friendly?

We use eco-friendly materials in our products. Our packaging is simple and can be recycled.

What materials are used in your products?

Our products are crafted with the finest materials to ensure exceptional quality and environmental responsibility. Each item reflects our commitment to sustainability and excellence:

Paper and Card Products (Greeting Cards, Gift Tags, Artworks, etc)

  • Each item is crafted from high-quality paper, ensuring durability and longevity.

Wood-Based Products (Wooden Signs, Wood Slice Art)

  • Responsibly harvested timber from certified forests, supporting environmental conservation

Artworks on Canvas

  • All painted canvases are made from high-quality materials, ensuring they showcase vibrant colours and outstanding durability.

Products

What makes your products special?

All our products are handcrafted with love and attention to detail, making each piece unique, even if you buy more than one of the same design.

Do you offer customisation options?

You can customise your order in various ways:

  • We can create custom art from scratch.
  • Customisation is available for select products. If you wish for customisation on other items, especially cards and gift tags, please contact us.

Calligraphy Services

Do you offer calligraphy services for businesses / corporate events?

Yes!

For exceptional calligraphy and lettering that will elevate your business marketing and corporate events, contact us today. We’re here to make your vision a reality!

I'm looking for a calligrapher for our wedding. Do you have packages? What can you provide?

Firstly, congratulations! And secondly, yes, I can provide for your special day!

For in-depth information and details about our various wedding packages, we invite you to visit the Wedding Services section.